Refund policy

Returns Policy

At Darlings Downunder we want you to be happy with your purchases. If you find any products to be faulty please let us know immediately and we will exchange them for you or have them repaired. We comply with Australian Consumer Law in regards to returns and guarantees.

 

Please note - We are not required to offer a refund or replacement if you change your mind. At our discretion items may be eligible for exchange/store credit only within a STRICT 30 day period from date of original purchase only and subject to the items being unwashed and unused and in original condition & packaging. Coverage of postage and a 5% handling fee will be applicable. Please also note that returns may not be accepted on discontinued/clearance items that have been purchased at a clearance price. Please contact us prior to returning any items.

 

We cannot accept returns of non-faulty items that are already washed or used so please be aware of this and be sure you are satisfied prior to washing.

 

If you have any problems at any time with using our products - please do email us for advice. Often it may be a very simple reason/ solution and we would like to assist where we can.

 

HOW TO EXCHANGE YOUR GOODS: PLEASE contact the store as soon as possible. Darlings Downunder will NOT pay for postage on exchanged or returned items. Please return to Darlings Downunder Returns/Exchanges at 138 Knox Road, Romsey VIC 3434. A credit will be issued for you to purchase your exchange items once the return has been received.

A 5% handling fee will be incurred to cover bank fees, time and administration costs.

 

Please provide as much information as possible when contacting the store about the item you need to return. Please also remember to include your details when returning your goods - we receive A LOT of mail so we need to ensure we can track your parcels!

 

DO NOT return items unless you have contacted us first.

 

Contact Details

Darlings Downunder

138 Knox Road, Romsey, VIC 3434.

Ph: 0434936303