Shipping policy

Welcome to Darlings Downunder! We are a small family owned business, and we operate this business based around family life. There may be rare times where for family reasons there is a small delay in shipping or communication, wherever possible we will attempt to notify you of this. However, in most circumstances your orders will be shipped very quickly and efficiently.

We use Australia Post and a Courier service as our methods of delivery. ALL parcels sent by Darlings Downunder are trackable, for your peace of mind, and to ensure safe delivery of your fluffy mail!

 **ALL ORDERS PLACED BETWEEN CHRISTMAS AND NEW YEAR WILL BE POSTED 2/1/2024**

We have a FLAT rate $10.95* for trackable delivery within Australia. Your order will be sent by either Courier or trackable Australia Post at our discretion. *Struckets are posted at a flat rate of $29.95. 

Alternatively, you can select Express Post (Australia Post) for $15.95 Australia wide.

We always endeavour to have your parcel sent the next business day after your payment clears. Australia Post and our courier usually take between 2-7 business days to deliver depending on where you reside.

 

Special/Customised Orders

Darlings Downunder are happy to assist you in bringing in special sizes, colours and orders. However, we require payment upfront, no exceptions.

 

When your parcel is on its way, you will receive an email notification and the tracking number of your parcel.

PLEASE NOTE: Once a parcel is in the care of Australia Post or our courier, it becomes their responsibility. Darlings Downunder take no responsibility for lost or missing items or items damaged in transit. We are not obliged to replace lost or damaged items, though we will do what we can to track them down.

 

NEW ZEALAND customers: ***WE ARE CURRENTLY ONLY SHIPPING WITHIN AUSTRALIA***

Please checkout using the "New Zealand" postage option. We offer a flat postage rate of $35 to NZ via Airmail only. If you would like signature on delivery we can send your parcel Express Post International, but actual postage charges will apply. Customers outside Australia do not need to be charged our 10% GST (goods and services tax). Customs/Imports duties (if any) will be your responsibility. Please feel welcome to email us if you have any questions or would like a quote, etc.

OTHER COUNTRIES: ***WE ARE CURRENTLY ONLY SHIPPING WITHIN AUSTRALIA***

Please contact us first as some items we stock are unable to be shipped overseas due to distribution agreements and there are some countries we are unable to ship to. If we are able to send an order to you, we will need to discuss it with you to ensure accurate postage prices (we charge actual postage prices for overseas deliveries) and to receive a discount from our listed prices (included in our pricing is a 10% Goods and Services Tax applicable only to Australian sales). We can assist you in putting through your order and quote you postage costs. Any customs or import duty applied by your country of residence will be your responsibility.

 

Please email us with any further queries on delivery.