Darlings Downunder General Policies
Welcome to Darlings Downunder! We are a small family owned business, and we operate this business based around family life. There may be rare times where for family reasons there is a small delay in shipping or communication, wherever possible we will attempt to notify you of this. However, in most circumstances your orders will be shipped very quickly and efficiently.
ALL Prices are quoted in $AUD.
Postage
We use Australia Post and a Courier service as our methods of delivery. ALL parcels sent by Darlings Downunder are trackable, for your peace of mind, and to ensure safe delivery of your fluffy mail!
We have a FLAT rate $7.95 for trackable delivery within Australia. Your order will be sent by either Courier or trackable Australia Post at our discretion.
Express Post is $11.95 Australia wide.
We always endeavour to have your parcel sent the next business day after your payment clears, Australia Post and our courier usually take between 2-7 business days to deliver depending on where you reside.
If you require the tracking number of your parcel at anytime, please email us for details.
PLEASE NOTE: Once a parcel is in the care of Australia Post or our courier, it becomes their responsibility. Darlings Downunder take no responsibility for lost or missing items or items damaged in transit. We are not obliged to replace lost or damaged items, though we will do what we can to track them down.
NEW ZEALAND customers: Please checkout using the "New Zealand" postage option. We offer a flat postage rate of $15 to NZ via Airmail. Customers outside Australia do not need to be charged our 10% GST (goods and services tax). Please feel welcome to email us if you have any questions or would like a quote, etc.
OTHER COUNTRIES: Please contact us first to ensure accurate postage prices and to receive a discount from our listed prices (included in our pricing is a 10% Goods and Services Tax applicable only to Australian sales). We can assist you in putting through your order and quote you postage costs. Any customs or import duty applied by your country of residence will be your responsibility.
Please email us with any further queries on delivery.
Payment
We accept payments via credit card (Visa or Mastercard via EWay), direct deposit, cheque (all cheques must clear before goods are sent), Australia Post money order and layby. When you select the Direct Deposit option at checkout our confirmation email will show the necessary details to make this arrangement. We endeavour to send orders out the next business day following cleared payment.
In order to ensure our customers the best
possible prices, we are strictly prepaid only. Darlings Downunder does not offer credit terms or run accounts. Goods are
only dispatched upon receipt of full payment.
Order Changes
Darlings Downunder process your orders very quickly so that you can receive your 'Fluffy Mail" as soon as possible, so please try not to make any changes to your order as this will delay the despatch times!
Special/Customised Orders
Darlings Downunder are happy to assist you in bringing in special sizes, colours and orders. However, we require payment upfront, no exceptions.
Returns Policy
At Darlings Downunder we want you to be happy with your purchases. If you find any products to be faulty please let us know immediately and we will exchange them for you/have them repaired.
Please note - We are not required to offer a refund or replacement if you change your mind. At our discretion items may be eligible
for exchange within a STRICT 30 day period from date of original
purchase only and subject to the items being unwashed and unused and in
original condition & packaging. Coverage of postage and a 5% handling fee will be applicable. Please also note that returns may not be accepted on discontinued/clearance items that have been purchased at a clearance price. Please contact us prior to returning any items.
We cannot accept returns of items already washed or used so please be aware of this and be sure you are satisfied prior to washing. Items MUST be returned in original condition & packaging.
If you have any problems at any time with using our products - please do email us for advice. Often it may be a very simple reason/ solution and we would like to assist where we can.
HOW TO EXCHANGE YOUR GOODS:- PLEASE complete the returns order via our website (only applicable for those who are members and have an account) and we will approve according to our discussions. You will then need to place another order for the items you wish to exchange for if applicable. Darlings Downunder will NOT pay for postage on exchanged or returned items. Please return to Darlings Downunder Returns/Exchanges at PO Box 5092, Ringwood VIC 3134
A 5% handling fee will be incurred to cover bank fees, time and administration costs.
Exchange orders MUST be processed through the website to ensure stocks are kept aside for you and to allow for a speedier transaction. Email orders will not be accepted.
DO NOT return items unless you have contacted us first.
Contact Details
Darlings Downunder
PO Box 5092
Ringwood VIC 3134
Privacy
We respect your privacy. Darlings Downunder will not divulge or sell your information to any third parties. It will be kept confidential. If you have chosen to subscribe to our newsletter than your contact details will be retained only for keeping you up to date with any specials, new product releases or competitions.
Disclaimer
Darlings Downunder have tried very hard to ensure all products delivered are safe for use for our customers. However, a lot of the information provided has been given to us by the manufacturers/suppliers. All information on the products are displayed on the website for viewing and is up to date as at the time of viewing.
It is the customer's responsibility to make sure the product purchased is suitable for use. We shall bear no liability due to any inaccuracy or misleading information, loss or damage caused by the information listed on this site.